Australia Checks Out
As Australia announces its official plan to phase out and eventually completely discontinue paper checks, Bob Anderson ponders the motives behind the move, whether other countries will follow in their footsteps, and just how long paper checks might have left.
Paul Treinen Selected to Serve as President/CEO of World Council of Credit Unions
The World Council of Credit Unions announced on Monday that interim President/CEO Paul Treinen has agreed to serve in a permanent capacity in that role. CUSO Magazine’s Esteban Camargo reports.
Would Members Say This About Your AI Chat Service?
In the age of AI everything, Chip Filson issues a reminder to credit unions’ distinguishing factor is strong member service provided through genuine human connection.
Signs Your Website Needs a Refresh
Web Developer Sam Lechenet shares the surefire warning signs that your credit union website is in desperate need of a new coat of paint, some back-end fixes, or an improved user experience and why putting off those improvements may cost you members.
Three Priorities for Software Development at a CUSO: If It Adds Value, Get It Done
In the second of his three-part series on software development at CUSOs, Bob Anderson discusses how to maximize software value for your member base through a fix-it-first approach.
Incoming CEO of America’s Credit Unions Shares Priorities
Ahead of his tenure as America’s Credit Unions new President and CEO, Scott Simpson updates the industry on his perspectives, experience, and priorities, Emily Claus reports.
Less Artificial, More Intelligent
In the overwhelming world of AI technology, chatbots are usually top of the list for credit unions to take on. But not all chatbots are made equal, nor do they offer the same outcomes and member experience. Ellis Stefanovsky provides insight into the world of AI chatbots and which type credit unions should be adopting for hand-tailored member support.
The Unsung Heroes: America’s Credit Union Museum Pays Tribute
In deference to the hardworking pioneers of the credit union movement, America’s Credit Union Museum has unveiled its newest exhibit, Woven in History: A Tapestry of Unsung Heroes. Emily Claus sat down with the museum’s Executive Director, Stephanie Smith, to learn more about the inspiration for the exhibit as well as their upcoming day of giving, a Labor of Love.
Go the Extra Mile — Just Don’t Drag the Team Behind You
Nick Green of Route 31 Credit Union discusses the three devastating Ds of leadership: disconnect, delay, and distraction, and how you as a leader can overcome those to create a workplace your employees are proud to be a part of.
America’s Credit Unions Calls on NCUA to Reduce Operational Expenses Related to Travel
America’s Credit Unions is calling on the NCUA to keep a tighter rein on its travel expenses, one step in ensuring the NCUA is a “prudent steward of credit unions’ funds”. CUSO Magazine’s Esteban Camargo reports.
