Credit Unions Spread Hope This Holiday Season
At last, we have made it to the main event, dear reader! If you read my Thanksgiving article, you’ll know that I find the December holiday season far superior to all other holidays, thanks to the longevity and fanfare of the festivities. After all, what other time of the year...
How to Bring Indirect Members Into the Fold
Converting all indirect members into full-fledged members is every credit union’s dream, though easier said than done. Emily Claus discusses how to make the most of your interactions with an indirect member and what roadblocks might be keeping them from committing to you as a primary financial institution.
The Double-Edged Sword of Artificial Intelligence: Navigating Improper Usage
As the credit union moves forward in engaging with artificial intelligence, Tonya Cohen reminds the industry why it’s important to handle the technology with care and caution, lest its misuse damage the credit union’s brand and member trust.
The Fight On Overdraft Is Not Over
The CFPB has finally made a move in the overdraft fee standoff, triggering fast response from advocacy groups and financial institutions alike, reports Emily Claus.
The Next NCUA Chair: Someone Who Cares About Us
With a new President incoming and NCUA Chair Todd Harper’s term ending in August 2025, Chip Filson is asking who credit unions would like to see appointed to the role, and what attributes that person will have.
Risky Business: Why Leaders Should Consider the Unknown
Route 31 Credit Union’s Nick Green says waiting might be a bigger risk than taking the leap into new business ventures. Green shares what he believes good leaders must do to ensure their businesses don’t stagnate.
Herding Cats: Project Management as a Skill Set for Any Career
Project management is a career choice, but it’s also a skillset that can be developed to help you with your work and to get noticed at your organization. Dawn Moore shares some practical methods to manage projects to advance your career.
NCUA Issues Interagency Warning on Elder Financial Exploitation
The NCUA and other agencies recently issued a statement on elder financial exploitation; its prevalence and what financial institutions can do to mitigate the risk and educate members, reports CUSO Magazine’s Esteban Camargo.
Don’t Buy Into A.I. Until You Read This
Look before you leap is an understatement when it comes to buying into AI. Thankfully, Dave Wordhouse has the steps and considerations you need before taking the plunge.
Resilient Forces: How to Align Workplace Culture for Strong Performance
Creating a healthy and strong workplace environment requires more than cultivating a strong relationship between the employee and the employer—it requires creating bonds between teams across the board, says Rhonda Sheets.
