White House Proposes New Law to Crackdown on Chatbots and Automated Recordings
In a new government-wide measure announced on Monday, the Biden Administration is going to begin cracking down on poor customer service practices it feels waste consumers’ time and money, such as AI chatbots, automated call responses, bad review suppression, reports Emily Claus.
America’s Credit Unions Voices Opposition to Act Aimed at Consumer Protection
Last week’s introduction of the Protecting Consumers from Payment Scams Act has caused a stir among the banking and credit union industries. CUSO Magazine’s Esteban Camargo reports on the bill and the response from America’s Credit Unions.
Credit Unions Avoid Expanded CRA Rules In New Housing Bill
Senator Elizabeth Warren reintroduced the American Housing and Economic Mobility Act without any expansion to CRA requirements for credit unions, in a move highly praised by advocacy groups, Emily Claus reports.
NCUA Board Approves Proposed Rules and FCU Loan Interest Rate Ceiling
Last week at a meeting of the NCUA Board of Directors, the members voted 2-1 in favor of two proposed rules: one on incentive-based compensation and another a revised proposal on succession planning. The incentive-based compensation rule addresses requirements laid out in the Dodd-Frank Wall Street Reform and Consumer Protection...
All NCUA Board Members Give Remarks at Annual DEI Summit
NCUA Chairman Todd M. Harper, Vice Chairman Kyle Hauptman, and Board Member Tanya Otsuka all provided remarks on Diversity, Equity, and Inclusion at the NCUA’s recent DEI Summit, Emily Claus reports.
Credit Unions Behind on CDRLF Grant Applications Now Have Until July 12
On July 8, the National Credit Union Administration announced that it has extended the deadline for applying for the 2024 Community Development Revolving Loan Fund (CDRLF). Interested and eligible credit unions now have until July 12 to submit their application. CUSO Magazine’s Esteban Camargo reports.
Takeaways from the CU*Answers 2024 Leadership Conference
CU*Answers held its Annual Leadership Conference discussing the future of the industry and of CU*Answers as it moves forward into 2025. Check out the key takeaways from each section of the event!
NCUA Releases Annual Cybersecurity and Credit Union System Resilience Report
As the NCUA releases its annual Cybersecurity and Credit Union System Resilience Report to Congress, Emily Claus reports on the main concerns the NCUA is focusing on.
Congress Should Not Give NCUA Third Party Oversight Argues NACUSO
Last week, in a letter written to Congress, NACUSO urged Capitol Hill not to grant the NCUA authority over third parties, including credit unions service organizations, reports CUSO Magazine’s Esteban Camargo.
Despite Supreme Court Ruling, CFPB Still Under Fire From Critics
Supporters of the Consumer Financial Protection Bureau may have hoped that the recent U.S. Supreme Court ruling finding its funding mechanism constitutional would calm its critics; David Baumann reports on why that hasn’t been the case.
