Behind the Scenes of the 5300 Call Report
The 5300 Call Report can be a daunting task for a credit union to complete. Karen Sorensen shares her CUSO’s efforts to make this process easier for credit unions.
Quick Troubleshooting Tips From the IT Pros
Network Engineer Matt Taber discusses some easy troubleshooting methods that anyone, not just the IT gurus, can test out when they’re having issues
Writing for the Web: Make Your Words Count
Writing for the web takes some getting used to, especially if you’ve never done it before. Good thing Alycia Meyers has some tips on how to make your article clear, concise, and easy for readers to navigate.
What We Can Learn from the Microsoft Exchange Hafnium Vulnerability
The Microsoft Exchange Hafnium vulnerability left many organizations’ email servers compromised. EVP of Technology Dave Wordhouse shares ways his organization clamps down on cybersecurity to mitigate the risk of compromised networks.
Behind the Scenes of Quality Control
Vice President of Quality Control Mary VanAntwerp offers a special look behind the curtains of her department to reveal the secrets of software development and testing.
You Don’t Have One Credit Score, You Have Many
Contrary to popular belief, no member has “a” credit score, they have several, all of which can vary greatly depending on the scoring system. Pete Winninger compares various scores and methods to help you determine the best fit for your credit union and members.
Five Keys to Good Customer Service Part Four: Hands-On Learning
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
Read This Not That: Tips for Capturing Your Reader’s Attention
When it comes to sending out emails, whether to members or staff, it may seem pretty straightforward. But if you want to really capture your readers attention, there are some steps you can take improve your communication quality. Andrew Macmillan has the good stuff.
This Year I Voted as a Credit Union Member and You Can Too!
In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.
Edward Filene, Father of the American Credit Union System
Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.
