Understanding the Member Perspective: An Experiment
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.
The Evolving Landscape of Mobile Technologies
Barb Cooper discusses the growth of mobile technologies during the COVID-19 pandemic and debates what the future might hold for such technologies after the pandemic passes.
The Delicate Balancing Act of Business Innovation and Cybersecurity Risk
In an increasingly interconnected industry, with new APIs opening the doors for greater integration of more platforms, risk lurks right around the corner. Patrick Sickels discusses the inherent risk of APIs, but why it’s an acceptable cost for business innovation.
Coronavirus Could Speed the End of Cash
Ed Jesionowski ponders the future of mobile and contactless payments in a post COVID-19 world, and asks if our newly ingrained social distancing habits will mean the end of cash.
Are Your Design Tools Actually Hurting You?
Big companies such as Microsoft and Adobe offer big discounts and convenience for purchasing their product set as a whole, but is depending on one set of products putting you at risk? Travis Root says yes.
Necessity Is the Mother of…Cutting Through Red Tape?
In a follow-up to his previous article on eNotarization, John Beauchamp reveals what changes coronavirus has brought to the electronic document game, and if we can expect these changes to last beyond the pandemic.
The Strategy Behind Dual Bill Pay Vendors
A dual bill pay system can help credit unions save money when looking for an early deconversion. But how does it work, and what does it mean for your members? Nicole Cooper provides insight into the strategy.
Cracking the Password Code (So Hackers Can’t Crack Yours)
We’ve all heard the password speech before, but current conditions have made increased security an absolute necessity. Information Security Analyst Mike Bechtel offers six tips to keeping your accounts as protected as possible.
Credit Union Branches Aren’t Disappearing, They’re Adapting
Despite age old rumors suggesting brick and mortar branches will eventually lose out to online services, Emily Claus argues that physical branches remain in high demand and will continue to evolve with technology.
The Good and Bad of Temp to Perm Cards
In a follow up to her article on instant issue cards, Megan Ernsberger weighs the pros and cons of the instant issue alternative, temp-to-perm cards, and how to decide what works best for your credit union.
