Is Your Branch an Island?
While all credit union branches may technically be part of the same financial institution, differences in operations, procedures, and policy can leave each of them feeling like their own island, disconnected from the mainland. Melissa Hammel encourages credit unions to review how they keep branches on the same page.
The Importance of Standard Operating Procedures
Creating a set of Standard Operating Procedures (SOPs) for any position can be time-consuming, but the effort is worth the outcome. Annalise Runkel details just a few of the benefits SOPs bring an organization and why updating them is critical.
