How to Bring Indirect Members Into the Fold
Converting all indirect members into full-fledged members is every credit union’s dream, though easier said than done. Emily Claus discusses how to make the most of your interactions with an indirect member and what roadblocks might be keeping them from committing to you as a primary financial institution.
Credit Union Modernization: Combining Technology and People
Finding the right balance between self-service technology and human connection is essential for financial institutions. Bryan Doxford of AVANA discusses how credit unions can approach integrating new technologies while prioritizing both staff and employees.
Technology Versus Slow Checkouts
In a world of self-service and convenience, Chip Filson examines ways in which companies are looking to slow things down and connect with their customers and how that might apply to credit unions.
Are You Working With Your Members Remotely?
Kyle Karnes urges credit unions to evaluate which channels and tools they may be overlooking in order to work with members remotely.
