How Did We Get Here: Navigating the Alignment Gap
The goal was defined, decisions were made, but the outcome isn’t at all what expected. So what happened? Lori E. Karas shares how credit unions can break down the alignment gap to ensure the vision makes it through to the outcome.
Don’t Fence Me In: Bounded Autonomy for Cowboys and Heroes
In your credit union or CUSO arsenal, your teams mostly likely have both heroes and cowboys who are critical to keeping things running. But how and when you deploy those can make all the difference, says Bob Anderson.
