The Importance of Educating Members on Fraud Alert Procedures
Scams are on the rise, and one of the easiest tricks to get your members’ information is for them to impersonate the credit union. Kaylee Russell explains why educating your members on fraud alert procedures is the best defense for both the credit union and its members.
Counseling Members When Identity is Compromised
When a member faces a potential account breach, they turn to their credit unions for help, but what happens when the teller isn’t sure what to do either? Jim Vilker offers up key steps to take when identity and accounts are compromised and resources to help you better support your members during the recovery process.
