Should We Conduct Collections Through Text and Email?
Jerry Collins contemplates the system in which credit unions implement new processes only for regulators to step in and tell them they did it wrong and considers how we can change this dynamic—specifically in regards to collections via email and text.
Collections: Making It About the Member, Not the Money
Collections manager, Jerry Collins, knows collections isn’t an easy job, but he’ll help you realize you might be going about it the wrong way, and that money isn’t the most important factor in the equation.
