A Tale of Two Credit Unions: One Member’s Experience in 2020
In response to last week’s article on things credit unions should focus on in 2021, Dawn Moore shares a story of two credit unions and how one excelled in member service during the pandemic while the other sat in silence.
Be a Crime Fighter By Writing Compelling Suspicious Activity Reports
Filling out a suspicious activity report may seem tedious, but one filled out well can make all the difference in law enforcement cracking the case, say Keri Lillie and Heather Williams of Lillie and Company.
Executives on Leadership: Defining It for Your Organization
In the second article of her series on leadership, Alycia Meyers delves in to discover what executives think makes for a good leader at CU*Answers.
NCUA Board Agrees to Solicit Comments on Capital Adequacy Changes
The NCUA board agreed to solicit comments on a proposed rule that would amend the agency’s capital adequacy regulation governing credit unions with assets over $500 million, among other decisions at its July meeting, reports David Baumann of the Washington Credit Union Daily.
Ten Things for Credit Unions to Think About in 2021 and Beyond
2020 shook up the industry and its future trends all in one go. So what should credit unions focus on now? Emily Claus shares her input on Frank Diekmann’s list for ten things credit unions need to be focusing on in the coming years, as well as sharing ways credit unions can get started.
Executives on Leadership: What Leadership Quality Is Not on the List?
Reflecting on the topic of great leadership qualities, Alycia Meyers shares what essential traits the CU*Answers’ Executive Team believes are often looked over.
An Unexpected Surprise From a Competitive Board Election at Frontwave
Chip Filson recounts the recent surprise one credit union faced when it received an unexpected response to a call for board candidates. What can credit unions learn from Frontwave to boost the candidate pools of their own board elections?
NCUA Board to Consider Strategic Plan
Among other issues, the NCUA board will consider the agency’s 2022-2026 Strategic Plan at its July 22 meeting, reports David Baumann of the Washington Credit Union Daily.
How Internet Retailing Improves the Communication and Sales Process
Lead Developer of E-Commerce Keegan Krajniak discusses how internet retailing—when used effectively—will help your credit union not only with sales, but with streamlining communication.
What Is a SOC Report and Why Do You Need One? (Hint: Don’t Put It in the Laundry!)
Christen Lipschutz breaks down the various SOC reports, what’s in them, and how they can be beneficial for your credit union.
