Tips for Managing Members’ Compromised Cards
When a member’s card is compromised, both the member and credit union will need to act quickly to minimize the damage. Linda Stearns offers advice on how to best approach the situation to resolve it quickly and support your members.
Is Audio Banking Dead?
At first glance, one might assume that audio banking is slowly disappearing as digital methods become increasingly popular and convenient. But there’s more to the story, says Brian Maurer, who argues that thanks to devoted members, audio banking may live longer than expected.
My Credit Union Experience: How Are You Bringing Young Members To Your Credit Union?
Kyle Karnes offers a few quick and easy suggestions for marketing your credit union to younger audiences and build the trust they have in the credit union.
NASCUS: NCUA Should Only Review FISCU Mergers for Share Insurance Risks
The NCUA should butt out of merger reviews of federally-insured, state-chartered credit unions (FISCUs) unless there is a safety and soundness issue that poses risks to the Share Insurance Fund (SIF), NASCUS said, in comments submitted to the agency.
The Legacy Effect of Credit Unions
As charitable organizations ask Chip Filson to become a legacy member, he reflects on one credit union’s lasting legacy and urges others to pay tribute to their founding and the reason they are around today.
Keeping Members Where They Are: Outdated Fields of Membership
As digital services and banking experiences become the new norm, traditional field of membership designations have become outdated and restrictive, hurting both credit unions and members alike, argues Emily Claus.
Consumers Charged Nearly $3 Billion in Fees Annually from Predatory Lenders According to Study
In a study released June 2023 by the Center for Responsible Lenders, analysts found that borrowers are charged nearly $3 billion annually for single-payment, payday installment, and car-title loans, reports Esteban Camargo.
Onboarding: Making the First Day a Success
While there is no instant cure for first day nerves, Kasey Olchowski shares how credit unions can ensure new employees feel comfortable and confident starting their new position.
Takeaways from the 2023 CU*Answers Leadership Conference
CU*Answers held its Annual Leadership Conference discussing the future of the industry and of CU*Answers as it moves forward into 2024. Check out the key takeaways from each section of the event!
How Artificial Intelligence and Machine Learning Are Being Used By Credit Unions in 2023
Adine Deford discusses how credit unions can utilize Artificial Intelligence and Machine Learning to simplify their loan processes and improve decisioning, especially for those with little to no credit profiles.
