Toastmasters Skills: Time to Tremble, Trust, and Try
Timekeepers, in both Toastmasters and outside of it, play an important role in helping those around them make the most of every moment. Casey Folkertsma shares how you can be a better Timekeeper for yourself and others.
A Credit Union-Like Story: The Bank of Dave
Chip Filson discusses the story (and now film) of Dave Fishwick, a British resident who sought to shake up the financial industry in the UK.
States Weighing In on the Matter of Credit Union Purchases of Banks
State lawmakers in Colorado are doing something that members of Congress have refused to do. They have said that credit unions cannot buy banks. State legislators in Tennessee have said the same thing. David Baumann reports on the issue and whether other states may follow suit.
Ditch Your SWOT and Replace it With This
SWOT Analyses have been considered a tried-and-true practice for strategic planning, but Bo McDonald of Your Marketing Co suggests chucking it out the window for some more accurate methods.
Three Essentials to Great Customer Service: The Secret Ingredients of Success
Stuart Kuzik and Sky Alvarado of CU*NorthWest share their organization’s three secret ingredients to great customer service in the credit union industry and how you can incorporate them into your recipe.
Why Learning Programming Can Be a Boon for Your Career in the Financial Industry
Learning the ins and outs of the programs you use everyday at the credit union can offer numerous rewards for both you, your credit union, and its members. Brendan Lindsey offers advice on how to get started and what resources are at your disposal.
Should You Offer Rewards For Your Card Holders?
Do you offer card rewards to your members? If not, Nicole Cooper has some insight on the benefits these programs bring to both members and the credit union, and why your credit union should take advantage of those.
What Younger Generations Want From Their Lenders
Using the lending strategies of yesterday on the generations of tomorrow is rarely going to be an effective method for your credit union, says Ashley Melder. Thankfully, she has a few tips and insights on how to get your credit union’s lending up to speed and delivered to younger members in a way they’ll engage with.
Supreme Court’s Rules in Favor of CFPB; Director Chopra Ramps Up Activity
Now that the Supreme Court has found the Consumer Financial Protection Bureau’s funding mechanism constitutional, Director Rohit Chopra is revving up the agency’s engines, reports David Baumann.
The Skill of Keeping Honest People Honest
Chip Filson discusses the most critical aspect of leadership and how the barriers we erect reduce, but don’t eliminate temptation.
