Are We Morphing the Wrong Way?
As the price for just about everything is increasing, so are the seemingly endless fees credit unions are charging their members, says Jerry Collins, who argues that these fees burden members and work in opposition of the foundation on which credit unions are built.
Restoring the Balance: Taking Personal Time in Today’s Market
Work-life balance is a buzzword that many businesses claim to prioritize today, but actually doing so is something different altogether. Jerry Collins explains some factors that may be upsetting the balance at your credit union and how you can work to improve these.
Should We Conduct Collections Through Text and Email?
Jerry Collins contemplates the system in which credit unions implement new processes only for regulators to step in and tell them they did it wrong and considers how we can change this dynamic—specifically in regards to collections via email and text.
Collections: Making It About the Member, Not the Money
Collections manager, Jerry Collins, knows collections isn’t an easy job, but he’ll help you realize you might be going about it the wrong way, and that money isn’t the most important factor in the equation.
