How Credit Unions Can Lead Successful Transformations
Jeffrey Kusler, CEO of Journey Federal Credit Union, shares his credit union’s transformation process to increase member satisfaction and retention in the hopes other credit unions may feel inspired to lead transformations of their own.
Empowering Members Through Education
With banking technology and member needs ever-evolving, Jeffrey Kusler shares how Journey Federal Credit Union is using their new role—the Navigator—to help their members meet their goals.
