Supporting Service Vendor Diversity as a CUSO
As CUSOs, we often like to believe our line of products and services are the best fit for everyone. However, as Bob Anderson suggests, one size does often not always fit all, and offering a wide selection of vendors to choose from can only benefit your credit unions in the long run.
We Plan to Change
As Bob Anderson notes, change is inevitable. It’s how your organization chooses to plan for and respond to change that will determine its outcome. What steps has your credit union taken to prepare for changes in leadership, policy, and the market?
Why We Stand Up
Bob Anderson and his team are ready to stand up for you and your credit union–are you ready to stand up for your members? Anderson details why stand up meetings are essential and how they benefit your team and clients.
Understanding the Member Perspective: An Experiment
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.
We Need Paper Receipts Like We Need Plastic Straws
Why do we get straws by default when we don’t always use them? Why are we still printing receipts when the majority end up in the trash? Bob Anderson opines on our practice of printing receipts for everything, and why we should stop this practice in a time of digital solutions.
