As CUSOs, we often like to believe our line of products and services are the best fit for everyone. However, as Bob Anderson suggests, one size does often not always fit all, and offering a wide selection of vendors to choose from can only benefit your credit unions in the long run.
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.
Why do we get straws by default when we don’t always use them? Why are we still printing receipts when the majority end up in the trash? Bob Anderson opines on our practice of printing receipts for everything, and why we should stop this practice in a time of digital solutions.