An Opportunity for Credit Union Disruption
Chip Filson analyzes how a decline in bank branches might be a result of credit unions’ disruptive market strategies, following in behind banks and FinTechs to offer better service and cheaper products.
NCUA Argues for Third-Party Vendor Authority in Capitol Hearing
The NCUA has made another bid for third-party vendor authority, this time focusing on AI technology. Citing shortcomings with small credit unions, the NCUA argues that their intervention is necessary for both security and financial reasons.
Are You Working With Your Members Remotely?
Kyle Karnes urges credit unions to evaluate which channels and tools they may be overlooking in order to work with members remotely.
Is Automation Always the Best Option?
Vice President of Quality Control Mary VanAntwerp discusses the wave of self-service and automation and whether adopting that technology in software development is positive or negative.
Cooperative Design’s Two Unmatchable Advantages
In the financial forest, Chip Filson discusses the two elements that have led to the successful growth of the credit union system: ownership and relationship.
Senate Subcommittee Meets to Discuss Overdraft Fees
The United States Senate Subcommittee on Financial Institutions and Consumer Protection met on Wednesday, May 4 to discuss overdraft fees and their effects on working families. Esteban Camargo reports on the discussion.
Are Overdraft Fees on the Chopping Block?
Overdraft and NSF fees have been in the CFPB’s spotlight of late. Jim Vilker suggests slowing down and considering the ramifications carefully before rushing to respond.
Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines
In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.
Redesigning Your Website: Where Should You Put Your Effort?
Web developer Sam Lechenet analyzes how much traffic each of your web pages is getting and how you can refocus your design efforts to save time and money.
New Bill Aims to Prevent the SBA From Becoming a Direct Lender
Republicans have introduced a new bill to congress that aims to scale back the Small Business Association’s lending abilities, leaving a gap for credit unions to fill in the lending sphere. Emily Claus details the contents of the bill as well as CUNA’s endorsement of it.
