Frontend or Backend: Satisfying the Masses
Loan applications require a good amount of work on both the frontened and backend, but where is it better to lighten the load? Ashley Melder discusses pros and cons of putting more work on the backend for your staff or the frontend for your members.
Managers: This Is Your Circus and These Are Your Monkeys
As a manager, are you trusting in your team members and helping them to grow, or are you micromanaging? Ashley Melder offers insight into how a leader’s management style can impact their team as well as employee retention, and where managers should be willing to step in or step back.
What Younger Generations Want From Their Lenders
Using the lending strategies of yesterday on the generations of tomorrow is rarely going to be an effective method for your credit union, says Ashley Melder. Thankfully, she has a few tips and insights on how to get your credit union’s lending up to speed and delivered to younger members in a way they’ll engage with.
