CU*Answers held its week-long CEO Strategies Week November 11-14, at the DeVos Place in Grand Rapids, Michigan. The event was a return to the previous format for the annual conference presented to credit union CEOs, giving a unique opportunity for attendees and their business development executives to participate in creating the solutions that CU*Answers and the cuasterisk.com network will take to market.
This year’s event hosted 60 CEOs and executives from credit unions and CUSOs around the country for updates on CUSO project initiatives, strategies for credit union CEOs to take to their organizations, and an opportunity for leaders to discuss many of the hot topics surrounding the industry. Randy Karnes, CU*Answers CEO, was excited about the lively interactions that took place, joking, “It can be a big commitment for credit unions to visit the wintry conditions of Grand Rapids in November, but it’s not without a good cause. I’m grateful to those that came and not only participated, but who brought their passion for an industry in transition. This week’s discussions really energized me.”
On Monday, attendees received updates on projects centered around teller platform evolution and internet retailing strategies. Tuesday turned away from CUSO projects and on to strategy decisions facing credit unions on the topics of data, business servicing, ACH/payments, online solutions, and succession planning, both for the credit union and the CUSO. Wednesday’s roundtable gave credit union CEOs a chance to lead the discussion on employee compensation, increasing returns to members, and the trends that will affect the next 5, 15 or 50 years of the industry. Thursday wrapped up the week with an update on exciting online/mobile banking products and services coming from CU*Answers’ Mobile Technologies Group.