CU*Answers held its week-long CEO Strategies Week November 10-12, online and at the DeVos Place in Grand Rapids, Michigan. In light of the on-going coronavirus pandemic, the CUSO shifted gears to continue the long-running event. Using a studio environment, CU*Answers held interactive webinars on Tuesday and Thursday. Wednesday featured a socially-distanced in-person event for those interested. Credit union CEOs were given a unique opportunity to participate in creating the solutions that CU*Answers and the cuasterisk.com network will take to market.
Randy Karnes, CU*Answers CEO, was grateful for the lively interactions that took place, saying, “It is easy in these current times to fall into a ‘what’s the point?’ mindset. As CEOs and developers, it’s our responsibility to constantly challenge that mindset. While some might have wondered why bother having CEO Strategies, we instead thought ‘what might we learn?’ I’m thankful to all those CEOs who attended and participated, and with whom I share that same drive of forward progress in uncertain times.”
To encourage interaction and dialogue during the web conferences, registration for the six webinars was limited to fifty CEOs. The webinars covered the topics of BizLink and business servicing; new teller platforms rolling out in 2021; DIY mobile capabilities; mobile first revolution; the next generation of data analytics; and what credit unions need to know about the CUSO’s national cuasterisk.com agenda. Wednesday’s event took a look at three topics affecting CEOs and their credit unions in the near future: post-COVID business responses, software headlines for their 2021 business plan, and credit union operational challenges for the network to consider.