March 30, 2020 (Des Moines, IA) – As the COVID-19 pandemic continues to reshape our lives, Affinity Credit Union is taking all necessary steps to help keep our members, employees and community safe.
“Affinity is focused on providing options to assist people who have seen their livelihoods turned off in a moment’s notice.” Said Affinity CEO Jim Dean in an open letter to membership. “We have enacted the following policy changes in order to provide our members financial peace of mind.”
• All NSF and overdraft fees will be waived through April 30th
• All loan late fees will be waived
• Halting all vehicle repossessions
• Waiver of early withdrawal penalty on Certificate of Deposits
• Absorbing all fees for members paying through our online payment portal
• 2 monthly payments can be skipped per eligible loan at no cost
• Offering 90 days until first payment on all consumer loans
Affinity has also taken bold, proactive steps to protect both the physical and financial well-being of staff. The decision was made to close lobbies on March 16th, and as of the date of this release, the majority of employees are working from home. In addition, Affinity announced that all employees working in our branches will receive a $2.50/hour increase in pay, retroactive to March 17th.
Affinity strongly encourages its members to avoid trips to the credit union unless absolutely necessary, asking that they please take advantage of free digital services to check account balances, pay bills and deposit checks without leaving home.
For up-to-date information and additional details on how Affinity is protecting its members, employees and communities, visit https://www.affinitycuia.org/covid-19
Affinity Credit Union has been serving the greater Des Moines and central Iowa region for over 70 years. Guided by our mission statement of “Building Better Lives,” Affinity services the needs of over 14,000 member-owners and is proud to be named as a Top Workplace by the Des Moines Register. For more information, visit Affinity at www.affinitycuia.org or call 515-288-7225.
