The CUSO Mag team is here wishing you a Happy New Year! As we kick off 2025, we look back on the year behind us and the top 10 most read articles of 2024. So grab a cup of coffee and be sure to read all the best articles you might have missed! And a hearty thank you from all of us at CUSO Magazine for your ongoing support and interest in our publication!
1. Why Are Members Closing Accounts and Leaving Your Credit Union? by Bo McDonald
“Some of them are just passing away!” I’m a marketer, not a doctor, so I can’t help with that. “68% of consumers leave a business relationship because of a perceived attitude of indifference.” I’m a marketer; I may be able to help with that. But let’s dive deeper into this statement (read more…)
2. Insane Growth At Credit Unions Could Be A Killer by Bo McDonald
One thing I am always open to is admitting when I am wrong. As I’ve gotten older and matured as a leader, I’ve had to look back at things I’ve said and re-think them. There have been many times as a youthful leader I started a sentence with “I’ll never…” and found myself (read more…)
3. The Bias Within Lending: Navy Federal and An Outdated System by Emily Claus
Navy Federal Credit Union, the largest credit union in the United States, is currently facing a class action lawsuit regarding its lending practices. Plaintiffs claim that the credit union is discriminating against people of color and other minorities. A CNN Investigative Report (read more…)
4. Font or Fiction: How Scammers Are Using Fonts to Trick Your Members by Emily Claus
Odds are, in the last few years you have received a spam text or email supposedly from reputable companies such as Apple and Amazon. These texts or emails were probably claiming you owed them a certain amount or that there was an issue with your account that could all be (read more…)
5. What I Learned After My First Credit Union Board Meeting by Esteban Camargo
Here at CUSO Magazine, we mostly write for credit unions and their staff. Today’s article is a little different and goes out to their board members. More specifically, to the newcomers who have never served on a credit union board of directors before. I have been in the credit (read more…)
6. Credit Unions Need M&A to Grow and Technology to Sustain It by Alex Jiminez
Changing consumer behavior and other factors demolished the once rigid line that divided credit unions from the rest of the financial services industry. And now, these institutions face a stark mandate: transform or fail. Credit unions were founded to serve smaller, more (read more…)
7. Building Wealth in Low and Moderate Income Communities by Renée Sattiewhite
Building wealth in low-moderate income communities, particularly in communities of color, requires a multifaceted approach centered on financial education, long-term investing strategies, and smart debt management. These components are vital for empowering (read more…)
8. Bringing Communities Together On International Credit Union Day 2024 by Emily Claus
For 76 years, credit unions around the world—along with CUSOs, vendors, members, and other credit union supporters—have celebrated the cooperative spirit and all that makes credit unions special by celebrating International Credit Union Day. Created by the Credit (read more…)
9. Readying Relevance: How IRFCU Dares to Innovate with Their Community by Nathan Anderson
I recently had the privilege of speaking with Thomas Mitchell, CEO of Ingersoll Rand Federal Credit Union, from their brand-new Sayre, PA headquarters. IRFCU is part of the rkGoBig collaboration CUSO, where I serve as the COO. When he took over in 2018, Thomas (read more…)
10. How Credit Unions Can Help Members with Economic Affordability Issues by Tim Blochowiak
In today’s difficult economic landscape, Americans are grappling with increasing affordability challenges. The dual pressures of inflation and high prices on essential goods and services are eroding consumer spending power and making it harder for individuals to manage (read more…)
