CUSOMAG: We’re here today to discuss Web Quality Assurance and what it means for our clients. Joining us is Quality Assurance Administrator, Susanna Wojtkowiak, who will provide some insight on the subject. Susanna, what is your title and role at CU*Answers?
SUSANNA: I am the Quality Assurance Administrator and part of the Web Services team. I get to be an advocate for the current and potential credit union members that come to our company websites, as well as the sites our credit unions have. My goal is to walk in the shoes of a member, visualize what it feels like to interact with a different website, and make sure that everyone is able to navigate it and easily access the information that is presented to them. I work with the interface and the Web Services team to modify the front and back ends of a website to improve the quality for any outside users.
CUSOMAG: Why is CU*Answers doing this for clients? What triggered the creation of this service?
SUSANNA: People who’ve had their eye on credit union related news over the last couple years will have likely heard about website accessibility. It really has become a prominent subject as of late, targeting various businesses that have an online presence – from grocery stores to pizza places. You may have seen Domino’s Pizza in the news lately as they have refused to make their website and mobile app accessible for those with visual disabilities.
In addition, a large amount of credit unions have received demanding letters about accessibility. Members have been saying that they cannot access their credit union’s website because they have a certain disability that impedes them from accessing services. It’s not just about navigating to a URL and saying it works. It goes back to the Americans with Disabilities Act (ADA), the primary focus of which is ensuring that people with disabilities are able to use the same services that are offered to those without.