Go Digital or Risk Being Left Behind
Web Developer and Credit Union Board Chairperson Kurt Hansen discusses why credit unions need to be focusing on digital support for their members–or risk being left behind.
Why We Stand Up
Bob Anderson and his team are ready to stand up for you and your credit union–are you ready to stand up for your members? Anderson details why stand up meetings are essential and how they benefit your team and clients.
Continuity at the Core: Resilience Starts with Awareness
Continuing his series on the importance of business continuity, Jim Lawrence discussed perhaps the most essential step of the process: training and educating your team.
eStatement Notifications: Useful or Useless?
Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.
Taking Action Is the Most Important Step of Utilizing Data
Data analyst Sarah Ashby stresses the importance of asking questions and taking action on your data, not just collecting it for the sake of knowledge.
Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them
CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.
Is Cannabis the Next Golden Opportunity for Credit Unions?
With medicinal and recreational marijuana businesses becoming more commonplace, Emily Claus debates the high-risk, high-reward stakes credit unions should be aware of when considering working with these accounts.
Beyond the Single Transaction: People Helping People
Julie Gessner makes the case for consultative services as a means to balance members’ desire for instant gratification along with great member service and connection.
The Value of Organization within an Organization
Organization is an often overlooked job skill for an employee. But the ability to plan, prioritize, and achieve goals can save your credit union or CUSO time and money (and you hassle). For some people, organization comes easy; others find it to be challenging. Getting into a routine with your...
